Privacy Notice
Last Updated: 2026
Introduction
Incompass Insurance Consultants (Pty) Ltd (“Incompass”, “we”, “our” or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored and protected responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Notice explains how we collect, use, disclose and safeguard personal information when providing insurance-related services and when you interact with our website.
Information We Collect
Depending on the nature of the services requested, we may collect and process personal information including:
- Name and surname
- Identity number or passport number
- Date of birth
- Contact details
- Physical and postal address
- Employment and business information
- Banking information
- Vehicle information
- Property information
- Insurance history
- Claims history
- Information required for underwriting, policy administration or claims purposes
- Information voluntarily provided through our website, email, telephone or other communication channels
Where required for specific insurance products, claims or legal obligations, we may process special personal information where permitted by applicable legislation.
How We Use Personal Information
We may process personal information for purposes including:
- Providing insurance advice and intermediary services
- Obtaining quotations and arranging insurance cover
- Administering insurance policies and related services
- Processing and assisting with claims
- Communicating with clients and prospective clients
- Meeting legal, regulatory and compliance obligations
- Managing business operations and records
- Preventing fraud and managing risk
- Responding to enquiries and requests
We will only process personal information where there is a lawful basis to do so.
Sharing Information
In order to provide insurance-related services, we may share personal information with:
- Insurers and underwriting managers
- Claims administrators and assessors
- Loss adjusters and investigators
- Premium collection service providers
- Service providers acting on our behalf
- Regulatory authorities where required by law
- Professional advisers, auditors and compliance providers
- Industry bodies involved in fraud prevention and risk management
As part of providing insurance advice, arranging cover, administering policies and assisting with claims, personal information may be shared with insurers, underwriting managers, loss adjusters, assessors, compliance providers and other service providers involved in the insurance process. Such information will only be shared where necessary for the provision of services or to comply with legal and regulatory obligations.
We will only share information where necessary and appropriate safeguards are in place.
Website Information and Cookies
When you visit our website, certain information may be collected automatically through cookies and similar technologies. This information helps us improve website performance, functionality and user experience.
You may adjust your browser settings to refuse cookies; however, certain features of the website may not function correctly as a result.
Security of Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.
While every reasonable effort is made to safeguard personal information, no method of transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
Retention of Information
Personal information will be retained only for as long as necessary to fulfil the purpose for which it was collected, comply with legal and regulatory obligations, resolve disputes and enforce agreements.
Where retention is no longer required, information will be securely destroyed or anonymised in accordance with applicable legislation.
Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permissible
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint regarding the processing of your personal information
Requests may be submitted using the contact details below.
Contact Details
If you have any questions regarding this Privacy Notice or the processing of your personal information, please contact:
Information Officer
Jan Wink
Incompass Insurance Consultants (Pty) Ltd
Email: jan@incompass-insurance.co.za
Telephone: 0861 422 433
We are committed to addressing any privacy-related concerns promptly and in accordance with applicable legislation.
Information Regulator
If you believe that your personal information has not been processed in accordance with POPIA, you may lodge a complaint with the Information Regulator of South Africa.
Website: https://www.justice.gov.za/inforeg/
Email: POPIAComplaints@inforegulator.org.za
Changes to this Privacy Notice
This Privacy Notice may be updated from time to time to reflect changes in legislation, regulatory requirements, business practices or operational processes.
Any updated version will be published on our website and will supersede previous versions. The latest version will always be available on our website.